Dutch Speaking Advisor Online Platform - Sofia

Mercier Consultancy MD is seeking a Dutch Speaking Advisor to join an innovative Online Payment Platform team based in Sofia, Bulgaria. This position offers the unique opportunity to work in a cutting‑edge fintech environment, providing expert guidance and support to Dutch‑speaking clients. As an Advisor, you will play a vital role in ensuring customers have a seamless experience when using our payment solutions.

• Assist Dutch‑speaking clients with inquiries related to the online payment platform, including account setup, transactions, and troubleshooting.
• Provide clear explanations and advice regarding platform features, compliance, and security protocols.
• Identify, analyze, and resolve customer issues efficiently to ensure customer satisfaction.
• Document client interactions accurately in CRM systems, maintaining detailed records.
• Collaborate with internal teams to elevate and resolve complex cases.
• Stay informed about product updates, industry trends, and regulatory changes affecting online payments.

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer advisory roles, preferably within fintech or online payment platforms.
• Strong communication skills with a focus on customer service excellence.
• Ability to understand and explain technical and financial concepts clearly.
• Detail‑oriented with excellent problem‑solving skills.
• Proficient in CRM software and common office applications.
• Willingness to relocate to Sofia and adapt to a fast‑paced, innovative work environment.

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Fully Paid Training
• Health Insurance
• And Much More..