Customer Account Specialist

Job Title: Customer Account Specialist I

Job Location: Norfolk, VA

• Assist the company’s residential customers with basic to complex residential inquiries, including high bill inquiries, support and assistance to resolve customer inquiries, perform billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provide detailed explanations/applications of electric rates to customers. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

• Must have customer‑facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft Office, video conferencing, etc.)
• Must be able to multi‑task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus

• Must have strong interpersonal communication skills with customers, supervisors, peers.

• Bi‑lingual (not required)

• Minimum 2 years of experience in an inbound call center environment
• It would be a plus to also have experience with utilities

• HS/GED required
• Associate degree preferred, not required

MUST be only local or drive‑in candidates – this position will be a hybrid environment; this is not a 100% remote position. Commute should be no longer than 45 minutes.

Contractors are considered essential personnel for this role. During training, the primary hours will be from 8:00 AM to 5:30 PM. Once trained to handle "lights out" calls, the schedule may vary depending on business needs. However, the typical hours will likely remain 8:00 AM to 5:30 PM. Candidates should be flexible and open to working extended hours, weekends, and holidays.

Additionally, they must be prepared to work on‑site, as this is not a remote opportunity.

Candidates must be ready to start on day 1; if they do not arrive on day 1, they will be removed from the cohort. Please note no vacation will be taken within the first 90 days due to the training schedule.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.