Customer Service Advisor; Indiana residents

About the Role

This is a remote customer service role focused on health insurance inquiries. You will handle calls and emails, evaluate customer situations, and provide accurate information while staying calm and professional.

• Research and handle questions about benefits, eligibility, payments, and quality‑of‑care concerns.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or escalate inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations.

Position starts at $14 per hour.

• Medical, prescription, dental and vision coverage.
• Paid time off and associate wellness program.
• 401(k) with match, FSA, life insurance, disability insurance.
• 24/7 online access to doctors through Teladoc and 24/7 nurse help desk.
• Patient advocacy and guidance for family and financial planning.

• High school diploma or equivalent.
• 2+ years of customer service experience in a call center or similar role.
• Ability to pass a pre‑employment background check and drug screen.
• Availability Monday‑Friday 8 a.m.‑9 p.m. Eastern (or equivalent Central, Mountain, Pacific).
• Reliable attendance and ability to follow a set schedule.

• Clear written and verbal communication.
• Logical reasoning and basic math skills.
• Strong listening, organization, multitasking and time management.
• Empathy, dependability and ability to work in a changing environment.
• Basic computer skills, including Microsoft Office and 30+ WPM typing.

• Indiana resident.
• Secluded, distraction‑free workspace.
• High‑speed wired internet and Ethernet connection.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities.