Customer Service Representative, Commercial Auto Insurance

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via multiple channels (phone, chat, email) while navigating multiple systems and platforms.
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate.
• Maintain a working knowledge of products, services, and promotions.
• Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time‑sensitive requests.
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system.
• Organize and maintain policy files to ensure proper documentation management.
• Assist with the creation, documentation, and continuous improvement of processes.
• Collaborate with team members and cross‑functional partners to ensure accurate and timely completion of work.
• Provide excellent customer service to both internal and external partners.
• Perform other duties as may be assigned.

• High school diploma or equivalent.
• Strong written and verbal communication skills with confidence handling customer interactions.
• Recognizes the importance of maintaining high standards in service delivery.
• Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them.
• Proficiency in Microsoft Office and web‑based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously.
• Remote‑ready mindset: self‑motivated, organized, and able to manage priorities independently.
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

• A quiet, distraction‑free workspace conducive to professional calls and virtual collaboration.
• Strong self‑motivation and the ability to manage tasks and deadlines without direct supervision.
• A stable internet connection is required to stay connected and complete remote tasks.

• Competitive pay ranging from $20 to $24 per hour, depending on location, experience, skills, and job‑related knowledge.
• Comprehensive benefits including medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays.

The Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.