Member Experience Representative

Job Description:

Administers health insurance benefits for our members and our reps take calls from providers and members regarding claims, benefits, and eligibility. 50-60 incoming calls daily. Need call center background experience to be considered; healthcare is a plus!

Fully onsite, shifts are between 7a-7p, 8 hours shift. Shifts are given during training in the first week. PLEASE ENSURE CANDIDATES ARE OPEN TO A SHIFT ANYTIME BETWEEN 7a-7P. They submit a preference for 3 shifts within that time frame. They typically get their first preference, but can't guarantee it. During the first 3 weeks, contractors will only work 30 hours a week during training

During the first week of training the supervisors will discuss with MER what their 1, 2 and 3rd preference will be for a 9-hour shift (include two 15-minute paid breaks and a 30-minute unpaid lunch).

For the full term of the contract, contractors are not able to work remotely.

If they are hired on as perm staff, they then would be eligible for a hybrid schedule if they are meeting all attendance, quality and productivity standard.

Job Type & Location

This is a Contract to Hire position based out of Bloomington, MN.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jun 26, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.