Customer Service Representative; Remote, North-East

Position: Customer Service Representative (Remote, North-East)
Customer Service Representative

Reporting to the Sales Director, North America, this position is the first point of contact for customers who have orders to place, questions or concerns regarding a product or service. Maintaining solid customer relationships by handling all inquiries and concerns with speed and professionalism is essential. Use of an in-house software program may be required to research or troubleshoot in order to satisfy customer needs.

Key requirements for this position include excellent communication skills in English.

YOUR

KEY RESPONSIBILITIES:

* Handles initial customer contact for general inquiries such as pricing, products, deliveries etc.

* Acts as liaison between customers and European mills.

* Builds and maintains business relationship with clients.

* Provides prompt and accurate service.

* Has the ability to troubleshoot and provide excellence in customer service.

* Order entry within an in-house database.

* Inventory management - stock replenishment.

* Shipping documentation/follow up and steering of domestic Logistics.

* Collection of accounts receivables.

* Performs special projects that enhance business operation and processes.

QUALIFICIATIONS:

* Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

* Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
Responds well to questions;
Demonstrates group presentation skills;
Participates in meetings.

* Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

* Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.

ADDITIONAL REQUIREMENTS:

* Bachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.

* Ability to communicate in English

* Ability to write reports and business correspondence.

* Ability to effectively present information and respond to questions from groups of managers and customers.

* Knowledge of an inventory software, order processing systems and word processing software.

WHAT WE OFFER:

* Impactful Sustainability:
Be part of meaningful projects that champion sustainability, shaping a greener future.

* Career Advancement:
Grow professionally within a global company that values your development and encourages growth.

* Innovative Environment:
Thrive in a dynamic workplace that fosters creativity, initiative, and innovation.

* Global Influence:
Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.

* Volunteer Opportunities:
Take time off to engage in volunteer initiatives that contribute positively to communities and causes.

* Flexible Work Options:
Enjoy genuine work-from-home opportunities that support work-life balance and productivity.

Inspired to Join Us?

If you're ready to make a difference and contribute to a more sustainable world, apply now!! Submit your application in English on our website.