Manager, Enterprise Customer Success - Select

Overview

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing.

Working at Samsara means you'll help define the future of physical operations and be on a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have autonomy and support to make an impact as we build for the long term.

The Select Customer Success team partners closely with Samsara's enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

An ideal candidate will be located in either Eastern or Central time zones and will have the ability to travel to the United States for necessary customer travel.

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our expanding technology and the complexities faced by our customers provide challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: You are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: This role won’t be your last  Customer Success team is shaping its future and you will have autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: You will be surrounded by the best professionals who support each other.

• Ensure ongoing success and value realization for Samsara's enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara's commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with…