Paige Datacom Customer Service Specialist - Remote - Eastern​/Time Zone

Overview

Paige Datacom (), a GCG Company, is seeking a Customer Service Specialist to support our growing customer base across the utility scale solar market. This is a mid-level role for a customer support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a B2B environment.

As our Customer Service Specialist, you will play a critical part in delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication.

If you thrive in a fast‑paced, detail‑oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote‑to‑order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise.

This role offers a remote work arrangement however working business hours of either the Eastern or Central Time Zone are required with a strong preference for Central Time Zone working hours.

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow‑up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays

• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing

• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment‑related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
• Working knowledge of quote‑to‑order and order management processes
• Ability to independently manage multiple priorities and deadlines in a fast‑paced, high‑accountability setting
• Strong attention to detail and commitment to accuracy
• Proficiency with CRM, ERP, and internal communication tools
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear, professional communication skills with the confidence to collaborate cross‑functionally and engage external partners

• Competitive salary ranging from $65,000 to $73,000, dependent on relevant experience; eligibility for a performance‑based bonus
• Comprehensive Health Coverage:
  Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security:
  Company‑paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well‑being and family needs
• Wellness & Support Programs:
  Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter:
  Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and  protection for peace of mind
• An employee‑centric company that values and truly appreciates our most important asset:
  You!

At GCG, we use AI technology to assist with our interviews by automating note‑taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate…