Customer Service Representative; Dental & Vision Remote in TX or In-Office San Antoni

Customer Service Representative (Dental & Vision Benefits) – Remote (Texas) or In‑Office (San Antonio, TX)

Location:

Remote in Texas or in‑office San Antonio, TX.

Employment Type:

Full‑time.

Starting pay: $18 per hour. Pay range: $14.16 – $22.65 per hour.

Class starting August 10, 2026.

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

• High school diploma or equivalent.
• 0–2 years of related experience. Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills. Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.
• Must be authorized to work in the United States.

• Starting pay of $18 per hour
• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses

• Thrive Days – Personal time off
• Paid time off (PTO)

• Health Benefits:
  
  Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well‑being programs with financial rewards
• Employee Assistance Program (EAP)

• Professional development programs
• Leadership development programs
• Employee resource groups
• Strengths Finder Program

• Matching donations program
• Paid volunteer time – 8 hours per month

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.