HSN Customer Service Specialist

Position Overview

A Customer Service Specialist supports HSN by answering inbound customer calls, problem‑solving, de‑escalating issues, and promoting products to drive sales while maintaining a high‑paced call volume.

$15.00 per hour plus shift differential and incentives where applicable.

• Handle a high volume of inbound customer inquiries.
• Offer additional products during each customer interaction.
• Assist customers with questions, confirming refunds, taking payments, placing orders, and analyzing account data.
• Personalize the experience for each caller and de‑escalate unique situations.
• Report to an assigned Customer Service Supervisor.
• Opportunity for advancement and upward mobility across the QVC Group family of brands.

• 12 months or more of customer service experience.
• Ability to work in a virtual environment and communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems and partner with IT as needed.
• Available to work weekends, holidays, and additional hours.
• Provide a distraction‑free work‑from‑home environment.

This is a remote position. Applicants must reside in Virginia.

Competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, company discounts, health care benefits starting day1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging, providing equal employment opportunities for all team members and candidates, and complies with all applicable federal, state, and local laws. We are an equal‑opportunity employer. If you need reasonable accommodations, contact

Salary ranges are guidelines only; actual salaries vary based on qualifications, skills, experience, geographic location, and market conditions.