SS Intake Specialist

Are you someone who loves to talk with and be around other people with a keen ability to listen and problem‑solve? Are you especially proud of your ability to check‑off all the items on your day‑to‑day tasks with ease and satisfaction? Are you the dependable one that your friends and family can always count on? Does meaningful work that directly affects your community spark an interest in you?

If so, a career as an Intake Representative may be for you!

Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest level of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, solutions – drive us to be better and do better for our clients.

As an Intake Representative in our Social Security Department, you will help cultivate and maintain the prospective client relationship from the very start. Empathetic communication is of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief – whether a new claim is needed, an appeal, or an upcoming hearing.

This position involves extensive communication with clients and paperwork review with a keen eye for detail, computer skills, and phone call management capabilities.

This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files. This is a full‑time position offering competitive pay, Blue Cross Blue Shield benefits, paid time off, bonus plan, and opportunity for remote work.

• Frequent call management, prioritizing your schedule to allow for new callers and appointments, talking to prospective clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and staff to help our new clients.
• Review incoming paperwork from various mediums, saving in appropriate software.
• Communicate with case managers and attorneys to promptly address any issue found in a file, ensuring excellent service for our clients. Communication with current clients and/or other government agencies may also be necessary to track and confirm status of claims.
• No prior training is required, but experience working with the SSD or VA claims and/or helping people who are disabled navigate the benefits process is considered.

• Empathy and patience
• Organized with attention to detail
• High ability to multi‑task
• Proficiency in Microsoft Office and computer software

• In the Troy, MI office, Hybrid or Remote Options

• Salary range: $18‑$21 depending on experience and alignment with required skill set
• Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
• Paid time off and sick leave
• Paid holidays (including the day after Thanksgiving)
• Tuition reimbursement
• 401(k) plan with employer match
• Wellness and professional development programs

Fast‑paced, high‑volume intake position in a call‑center‑like environment. Successful candidates must be comfortable handling a large volume of calls, multitasking across multiple systems, and providing exceptional client service while maintaining accuracy and efficiency.