Customer Service Representative; Dental & Vision Remote in TX or In-Office San Antonio

Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

#5949

Multiple Locations

Remote , Texas , United States

Customer Service

Full-time

Class starting August 10, 2026, to work in-office San Antonio, TX or remote in Texas!

Starting pay rate of $18/hr!

Position

Description:

Ameritas is seeking

Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty.

This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division.

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

• High school diploma or equivalent.
• 0-2 years of related experience
  
  Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
  
  Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

• Starting pay of $18 per hour
• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Thrive Days - Personal time off
• Paid time off (PTO)

• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

• Employee resource groups
• Strengths Finder Program

• Matching donations program

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences.

We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details).

This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Pay Range: $14.16 - $22.65 / hour