Junior Customer Representative with German

About the role

We are looking for a Junior Customer Representative with German to support customers from German-speaking markets. No prior banking experience is required – we provide full training and continuous support.

• Support customers in German (and English internally) via phone and written channels.
• Answer customer inquiries related to accounts, cards, payments and transactions.
• Resolve standard customer issues according to procedures.
• Accurately document customer interactions in internal systems.
• Cooperate with internal teams to ensure timely resolution of cases.
• Deliver a professional and friendly customer experience.

• Very good German (C1/C2) both written and spoken.
• Communicative English (B1/B2) both written and spoken.
• Secondary education (students or graduates welcome).
• Strong communication skills and customer focus.
• Ability to work with systems and follow procedures.
• Willingness to develop knowledge of banking products.

• We offer Maternity cover contract.
• Paid onboarding and comprehensive training.
• Stable job in an international environment.
• Opportunity to gain experience in banking/financial services.
• Clear development paths and internal mobility.

This role is designated as home-based remote.

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.