Customer Support Specialist II

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of any visa, regardless of expiration date.

The Toro Company is a Minnesota‑based company that has been in business since 1914. We provide world‑class equipment to help maintain the environment we love, while emphasizing community giving. Our global footprint includes clients such as St Andrews Links and Target Field. With a century of operation and an average employee tenure of 15 years, The Toro Company is a premier place to build a career in the Twin Cities.

• Coordinate information flow, orders, and shipments to meet shipping goals of international distributors.
• Process shipments for international customers in accordance with export regulations.
• Provide export documentation based on U.S. export rules and regulations.
• Support and interact with internal customers such as sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements.
• Maintain knowledge of Toro products and deliver best‑in‑class responsiveness to internal and external customers.
• Identify and communicate any issues that could delay or impede prompt shipment of orders.
• Troubleshoot routine‑complexity issues.
• Document and update departmental procedures as needed.
• Support and provide suggestions for periodic projects and activities such as lean process improvements.
• Complete ongoing learning and education to remain competent with evolving corporate needs.
• Perform all other tasks and projects as assigned.

• Bachelor’s degree preferred with 2–4 years of experience.
• Excellent verbal and written communication skills.
• Strong organizational, data entry, and system navigation skills.
• Ability to maintain composure during stressful situations and remain focused on objectives.
• Strong interpersonal skills to support relationship development with a wide range of internal and external customers.
• Capacity to work independently as well as in a team‑oriented collaborative environment.
• Proficient in Microsoft Office, including keyboarding.
• Experience with order‑related systems; SAP and Salesforce product knowledge and configurations desired.
• 0 to 10% travel (domestic and international).

• Competitive salary (estimated range $59,000–$73,000). Cash compensation is part of a total rewards package that may include incentive programs based on performance.
• Health benefits:
  
  medical, dental, and vision plans.
• 401(k) retirement plan.
• Flexible work arrangements – hybrid schedule allowing office collaboration and part‑time remote work.
• Summer hours – flexible schedule during summer months.
• Onsite fitness facility and mental health and financial wellness resources.
• Paid volunteer time (20 hours per year).
• Casual corporate environment.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees.