Client Services Representative II - Deposits - 2nd Shift - East Providence, RI

Job Description:

This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. The position focuses on delivering a great client experience while managing client needs and maintaining data accuracy.

• Identify client needs and recommend solutions when fraud has been identified.
• Record data captured during client interactions accurately.
• Identify and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis.
• Read frequent updates and learning materials, often while on the call, and implement into conversations with speed and accuracy.
• Comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls.

• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves clients’ financial lives.
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
• Communicates effectively and confidently with all clients to make their financial lives better.
• Ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport, and handle objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to learn and adapt to new information and technology platforms.
• Minimum of intermediate proficiency with computers and current technology.
• 1+ years of customer/client service experience, including handling difficult client situations.

• 1+ years of experience in the banking/financial industry.
• 1+ years of experience working in a client service capacity.
• Highest education:
  High School Diploma / GED / Secondary School or equivalent.

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

8/24/2026

8/24/2026-10/23/2026:
Monday-Friday, 9:00am–5:30pm

Beginning 10/26/26:

• Tues‑Sat: 11:30am–8:00pm
• Sun‑Thu: 11:30am–8:00pm

2nd shift (United States of America)

40

$25.00–$27.63 hourly pay, $1,800–$2,210 monthly base salary ($6,600–$8,900 annually). No incentive compensation.

Eligible for all standard Bank of America benefits, including paid time off and employee resources.

US – RI – Riverside – 3400 Pawtucket Ave – East Providence Call Center (RI1530)

Internal employees working from home are eligible to apply, but may be required to work onsite post‑selection.