Member Relations Coordinator - Hybrid - Lexington, KY

AAA Club Alliance is seeking a full‑time Member Relations Associate Coordinator to support our call center in Lexington, KY. This position is Hybrid:
Tuesday, Wednesday & Thursday onsite in the Lexington, KY Hamburg office and Monday and Friday work from home after 90 days of training.

• First point of contact, take calls from members and customers.
• Respond to and resolve routine or less complex issues and feedback regarding AAA products and services in a timely and thorough manner.
• Escalate non‑routine complaints and issues to the appropriate party.
• Organize and prioritize daily workload to meet AAA goals and objectives.
• Determine appropriate compensation for routine case resolution.
• Communicate with members through multiple channels, both verbal and written.
• Engage members to provide an exceptional customer service experience.
• Utilize emotional intelligence to recognize unique member needs and respond accordingly.
• Use computer systems for tracking, information gathering, documentation, and case resolution.
• Maintain performance standards as established by the business line.

• High School Diploma; associate degree preferred.
• 1+ year of customer service experience.
• Customer service skills including friendliness, empathy, and strong listening skills.
• Experience interacting with dissatisfied customers (preferred).
• Ability to prioritize work and handle simultaneous assignments accurately.
• Ability to perform multiple tasks in a fast‑paced environment.
• Strong problem‑solving and critical‑thinking skills.
• Availability to work overtime as needed.

• Hourly rate of $15.00/hour with eligibility for annual merit increase.
• Comprehensive benefits package.
• 2+ weeks paid time off during the first year.
• 401(k) plan with company match up to 7%.
• Eight paid holidays.
• Health and life insurance.
• All required computer equipment provided.
• Tuition reimbursement.
• Complimentary AAA Premier Membership.
• Additional benefits include paid parental leave (up to 2 weeks), volunteer opportunities, free AAA membership, learning reimbursement up to $5,250 per year.

Location:

Lexington, KY. Hybrid schedule as noted above.

AAA Club Alliance is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.