HSN Customer Service Specialist

Customer Service Specialist – HSN

Remote work from home (Georgia only). Join a fast‑paced team that assists HSN customers by problem‑solving, de‑escalating situations, promoting products, and improving sales while maintaining a high‑paced call volume.

$15.00 per hour plus shift differential and incentives as applicable.

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Manage calls that may include confirming refunds, taking payments, placing orders, and analyzing account data.

• Provide a distraction‑free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

Competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, company discounts, health care benefits starting on day 1, 401(k) plan, and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.