Online - Hotel Customer Service Coordinator - Entry Level

Position Summary

As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service.

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow‑up communication
• Keep detailed, accurate client records

• Organized and dependable
• Comfortable with digital tools and remote communication
• Friendly, professional demeanor
• Willingness to learn the travel booking process

• Collaborative remote environment
• Hands‑on guidance and self‑paced training
• Access to industry partnerships and hotel programs

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.