Customer Service Representative; Dental & Vision Remote Remote, UT

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This inbound call‑center role will communicate with providers and insured members regarding eligibility, plan provisions, claim status and other pertinent information and will be part of the Group (dental and vision) insurance division.

• Communicate by phone or written correspondence with policyholders, providers, plan participants and field partners to answer routine questions, process transactions or resolve issues.
• Document customer inquiries and related data electronically.
• Assist service teams with back‑office support functions.
• Protect the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Support department goals by achieving established service standards and metrics.

• High school diploma or equivalent.
• 0–2 years of related experience. Contact center, customer service, dental office and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills. Demonstrates initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

A meaningful mission. Great benefits. A vibrant culture.

Ameritas is an insurance, financial services and employee benefits provider whose purpose is “fulfilling life.” The company offers flexible hybrid work options, time for family and community and a range of benefits covering health, retirement, incentives, professional growth, community and family support.

• For your money: Starting pay of $18 per hour; 401(k) retirement plan with company match and quarterly contribution; tuition reimbursement and assistance; incentive program bonuses.
• For your time: Thrive Days (personal time off); paid time off (PTO).
• For your health and well‑being: Health benefits (medical, dental, vision); HSA with employer contribution; well‑being programs with financial rewards; employee assistance program.
• For your professional growth: Professional development programs; leadership development programs; employee resource groups;
  Strengths Finder program.
• For your community: Matching donations program; paid volunteer time – 8 hours per month.
• For your family: Generous paid maternity and paternity leave; fertility, surrogacy and adoption assistance; backup child, elder and pet care support.

Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

$14.16 - $22.65 per hour. The pay rate will depend on qualifications, experience and other factors.