Customer Service Representative - ME , WFH

Customer Service Representative (CSR)

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You will play a part in making a positive impact on members' lives by being the first contact for questions about our service offerings, resolving member concerns, and ensuring requests are processed accurately and timely.

• High speed Internet of at least 25 MBPS download and 5 MBPS upload, with proof of speed test.
• Ability to directly hardwire to your modem.
• A dedicated work area separated from other living areas and providing privacy for reviewing sensitive documents.
• Attend 100% of training on camera for the first 30 days of employment.

• Receive and document customer concerns while ensuring all relevant information is accurate and timely.
• Follow all company procedures and protocols for scheduling, modifying, and canceling customer reservations.
• Enter accurate trip data into our systems.
• Demonstrate a personal commitment to producing high-quality work.
• Refer unresolved customer grievances to the designated department for further investigation and resolution.
• Multitask effectively and efficiently to extract necessary information from multiple systems.
• Review and educate members on our services and insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays (company-recognized), with holiday coverage required.

• High school graduate or GED.
• 0-2 years of related experience; 6+ months contact center or customer service experience.
• Strong organizational skills and written and verbal communication skills.
• All system documentation will be in English.
• Can type 35 WPM or more.
• Capable of answering a high volume of calls up to 100+ calls per day.
• Proficiency in Microsoft Office Suite.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
• Work independently under general supervision; sound decision-making and problem-solving skills in a fast-paced environment.
• Must live in Maine.
• Start date:
  
  7/14/26; shifts include nights, weekends, holidays.

• Pay Rate – $16/hr.
• Medical, Dental, and Vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance (Employee/Spouse/Child).
• Health Care and Dependent Care Flexible Spending Accounts (pre-tax and post-tax).
• Commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts (retail, hotel, food, restaurants, car rental, and more).

Modivcare is an Equal Opportunity Employer. EEO is the law. Modivcare considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or status as a Vietnam-era or special disabled veteran, in accordance with federal law.