Customer Service Representative - Accredo - Remote

Position Overview

Make a meaningful difference supporting patients with rare and complex conditions. As a Customer Service Representative, you will serve as a primary point of contact for patients and members, handling a high volume of inbound calls. This role requires strong communication skills, attention to detail, and the ability to navigate sensitive conversations with empathy. You will play a key role in coordinating medication deliveries and providing timely, accurate information to support patient needs.

Start date is July 27. Required 12‑week training period with no absences.

Training schedule:
Monday through Friday, 8:00 AM to 5:00 PM CST.

After training:
Monday through Friday, 10:00 AM to 7:00 PM CST.

Candidates must reside within 50 miles of one of the following locations:
Memphis, TN;
Tempe, AZ;
Warrendale, PA; or Whitestown, IN.

• Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care.
• Coordinate and schedule medication shipments to ensure timely delivery.
• Provide updates on order status and answer questions clearly and accurately.
• Support payment collection or co‑pay assistance when applicable.
• Transfer calls to appropriate departments when specialized support is needed.
• Use sound judgment to resolve customer concerns and de‑escalate challenging situations.
• Maintain accuracy and efficiency while meeting performance and quality expectations.
• Adapt to changing processes, systems, and patient needs in a fast‑paced environment.

• At least 6 months of customer service experience.
• High school diploma or equivalency.
• Strong verbal communication skills and ability to explain information clearly.
• Demonstrated ability to work in a fast‑paced, high‑volume call environment.
• Reliable internet access and a distraction‑free home workspace.
• Ability to attend and complete full training without absences.

• Experience in a remote call center environment.
• Experience in healthcare, pharmacy, or benefits‑related roles.

• Action oriented with a strong sense of accountability.
• Effective de‑escalation skills and ability to handle sensitive conversations.
• Strong decision‑making and problem‑solving skills.
• Situational adaptability in a dynamic environment.
• Resilience and ability to manage high call volumes.
• Clear, professional communication style.

We are committed to supporting your well‑being and professional growth. Employees have access to a comprehensive benefits package designed to support health, financial security, and work‑life balance. This role offers opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.