Remote Assistance Coordinator

About the job Remote Travel Assistance Coordinator

We're a growing remote travel team and we're looking for a reliable, detail-oriented professional to join us as a Remote Travel Assistance Coordinator
.

In this role you'll serve as the primary point of contact for clients throughout their entire travel experience, from initial booking support all the way through post-trip follow-up. You'll keep everything organized, accurate, and running smoothly while delivering a high standard of professional service.

No prior travel industry experience is required. We provide full training and structured onboarding so you're set up for success from day one.

• Respond to client inquiries professionally via email, phone, and messaging platforms
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate information on travel requirements, documentation, and agency policies
• Conduct proactive check-ins with clients ahead of their departure dates
• Resolve client concerns efficiently and with a calm, professional approach
• Maintain organized client records and keep internal systems up to date

Communicate professionally via email, phone, and online chat.

Excellent communication and interpersonal skills.

Friendly, professional manner with strong attention to detail.

Reliable, organized, and able to manage multiple tasks independently

• Comfortable using digital tools, booking platforms, and online systems
• Able to work independently in a fully remote environment

Reliable broadband internet connection.

Smartphone for communication and updates.

Quiet workspace suitable for client conversations.

Fully remote work structure

Structured training and ongoing support

Collaborative team environment

Access to industry-related travel benefits