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Global Head of Customer Support - Remote; US East
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94102, USA
Listed on 2026-06-20
San Francisco, San Francisco County, California, 94102, USA
Listing for:
TeamViewer GmbH
Remote/Work from Home
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Team Viewer GmbH is seeking a Global Head of Customer Support to lead a multi-tier support organization across Enterprise and SMB customers. This role encompasses setting a global strategy, enhancing customer experience through AI and automation, and overseeing a high-performing team.
The ideal candidate will have over a decade of leadership experience in Customer Support within SaaS environments, proven success at improving customer satisfaction metrics, and the ability to standardize support practices across various regions.
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