Internet Technical Support Representative

Position:
Internet Technical Support Representative I

Training Starts:
Monday, July 27, 2026

Take incoming calls in a call center environment, assisting internet and phone customers with technical service issues, including software configuration. Provide the best customer experience from the beginning to the end of each call. Build customer loyalty by using active listening and the provided troubleshooting call flows to resolve technical issues with cable, internet, home, and mobile phone services on the first call.

The first six months will be on-site in the office as Mediacom provides the training for your new role.

• Month 1‑3:
  Training (onsite)
• Month 4‑5:
  Live calls, ongoing training as needed (onsite)
• Month 6:
  Full hybrid schedule rotation (25% onsite, 75% work from home)

• $1000 Sign‑On Bonus!
• Company Provided Equipment
• Hybrid schedule – 25% in‑office and 75% remote after training
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Monthly commission potential
• Shift differential pay increase for evening shifts
• Bi‑weekly performance bonus opportunity
• Employee discounts on Mediacom services; where unavailable, reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Employee wellness program
• On‑the‑job training and opportunity to promote

• Provide exceptional customer service and drive sales by naturally guiding customers toward the right solutions
• Introduce services to both new and existing customers and confidently recommend upgrades that enhance value while maximizing every interaction
• Adapt effectively to a fast‑paced and continuously evolving work environment
• Demonstrate strong multitasking skills, including the ability to talk, type, read, and actively listen while navigating multiple systems and maintaining customer engagement
• Meet or exceed attendance expectations and maintain adherence to scheduled work hours
• Meet or exceed established sales goals and performance objectives
• Meet or exceed monthly quality assurance and scored call performance metrics
• Educate customers on product features, benefits, and available promotions in a clear, accurate, and compelling manner
• Address customer concerns and objections professionally, turning challenges into positive outcomes whenever possible
• Build rapport quickly and foster positive, lasting customer relationships through every interaction

• High school diploma or GED required; associate degree preferred
• 1‑2 years of experience in customer service; previous experience in an inbound call center preferred
• Technical support experience preferred, with the ability to translate information into customer‑friendly solutions
• Demonstrated ability to multitask effectively (speaking, typing, and navigating multiple systems simultaneously)
• Knowledge of common consumer internet software, including various browsers and email platforms, preferred
• Basic proficiency with Microsoft Windows and email applications
• Strong customer service skills, including listening skills and the ability to establish rapport with customers
• Excellent written and verbal communication skills in a fast‑paced, performance‑driven environment
• Experience in a dual‑monitor environment preferred, with the ability to quickly toggle between systems
• Minimum typing speed of 30+ WPM
• Flexibility to work evenings, weekends, holidays, and overtime as needed
• Ability to identify customer needs and recommend solutions that drive value and results; sales experience a plus
• Strong problem‑solving skills
• Basic knowledge of Microsoft Windows and experience using email programs

• Make an impact:
  Help customers save money and get the most value from their services – every call matters!
• Uncapped Potential:
  Your performance drives your success, with opportunities to exceed goals and grow your earnings.
• Career Growth:
  We invest in your development with ongoing training, coaching, and advancement opportunities.
• Team Environment:
  Work alongside supportive…