Remote SaaS Support Specialist — Public Safety
Remote / Online - Candidates ideally in
Gaithersburg, Montgomery County, Maryland, 20877, USA
Listed on 2026-06-20
Gaithersburg, Montgomery County, Maryland, 20877, USA
Listing for:
First Due
Remote/Work from Home
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
First Due is seeking a Customer Support Representative to provide assistance to fire and EMS agencies in the U.S. This remote position requires 1–3 years of experience in customer service or technical support.
Responsibilities include managing support inquiries, troubleshooting software-related issues, and communicating effectively with customers. The ideal candidate will have strong communication and analytical skills, along with experience using CRM platforms like Zendesk.
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