Business Development Center Agent - Call Center

Location: St. Ann

Job Description:

Position Title:

Business Development Center Agent

Location:

St. Louis, MO - Hybrid Remote (Work from home and local in-office location)*(Internal candidates may be considered depending on current location)

Employment Type:

Full-time, non-exempt

Pay Range: $19.00- $23.00 per hour

Full Time Availability

Required:

9 Hour Shift between the hours of 8 a.m. – 7 p.m. CST with a one-hour lunch; some weekend availability may be required.

Job Description:

This position is a hybrid/remote, call center role that predominantly works from home. In-person training will be provide at a local store branch or HQ office. Responsible for assisting and connecting customers appropriately via our call center processes. The success of this position will rely on consistently collecting data and bringing value to our customer interactions. You must be customer service driven, a detail-orientated individual and have exceptional organizational skills.

Essential Job Functions:

Ensure that each incoming call is answered in a welcoming and professional manner

Learn, understand, document, and adhere to customer connection processes

Diligently and attentively work to reach new customers via phone; collect information and transfer them on to correct personnel

Returning emails and other administrative functions when assigned

Develop and implement unique customer connection processes to ensure work is completed thoroughly (all contact information is collected and transferred within the CRM)100% Commit to becoming an expert in customer service with every call

Minimum Requirements:

2 year Call Center or high call volume with high digital lead volume (60+ digital leads per day)2 years of Front Desk, Receptionist, or Customer Service experience preferred

High school or equivalent

Must have high speed internet and quiet and dedicated work space for hybrid work.

Knowledge, Skills, and Abilities Exceptionally well-spoken, well-written and professional; speak with confidence and create an undeniably positive first impression.

Results and goal driven, persistent, self-confident, prospecting skills, can handle rejection, ability to retain a large amount of product knowledge.

Demonstrate the ability to listen, think quickly, and identify client needs

Ability to document notes thoroughly in order for the team to consistently follow up with prospects, existing customers, and comply with the pre and post-sales process

Data entry for every lead, ensure relevant data

Task oriented, detail driven

Ability to deliver results and meet goals with minimal supervision

Staying on task and showing energy while answering calls.

Must have strong empathetic and customer relations skills

Bilingual preferred (Spanish)
Sales Force experience and software literate

Knowledge of the mobility industry

Ability to multi-task

Location:

This position is a hybrid position. Candidate must be comfortable commuting to a company location for onsite training and in-person work as needed.

Benefits:

Medical Insurance – Employer‑shared premium contributions

Dental & Vision Coverage – Employee‑paid plans available

Life Insurance – Employer‑paid basic life with optional voluntary life coverage
401(k) Retirement Plan – 100% employer match up to 5% of contributions

Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan

Paid Holidays – 9 observed holidays plus 1 floating holiday

Corporate car rental discounted rates with approved partners

Braun

Ability is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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