Customer Care; Platform Adoption Specialist F​/M​/X

About Deepki

Founded in 2014,
Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services.

Deepki’s platform enables data-driven decision making, driving both climate impact and operational performance across real estate portfolios.

Our brand is built on three core values:
Trust, Care & Act
, which guide our relationships, the way we operate, and the impact we seek to create.

We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights — all key drivers of sustainable change.

We are seeking a highly motivated and customer-centric Customer Care (Platform Adoption Specialist) to join our dynamic team to manage our US customers based in our US office in NYC.

• Primary point of contact for end-user enablement, platform improvement and issue resolution.
• Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email).
• Conduct thorough training sessions and workshops to educate clients on the platform’s features, functionality, and best practices.
• Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
• Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
• Contribute to the creation and improvement of internal processes in coordination with our HQ team in Paris.
• Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our ticketing system.

• 2–3 years of experience in a similar role.
• Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Strong problem‑solving skills and ability to think critically.
• Empathetic and customer‑centric mindset with a passion for delivering exceptional customer experiences.
• Team‑player mindset, sharing best practices internally, and ability to find solutions that benefit all.
• Interest in data management.
• Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.

• Hybrid model:
  Remote working days (4 days per week mandatory at the office in NYC).
• 20 days paid holidays + 5 sick days + 10 public holidays.
• Medical, dental, and vision coverage (fully paid by Deepki).
• Pension: 401(k) safe-harbor plan with a 3.5% employer contribution.
• International environment.
• Access to a language-learning platform.
• Office in Manhattan’s Financial District.

At Deepki, we believe that diversity is a core strength. As an equal‑opportunity employer, we review every application with the same care, regardless of origin, religion, gender, sexual orientation, age, or disability. Our hiring decisions are based solely on skills, motivation, and the needs of the company.