Associate Customer Care Representative - Service Center

Associate Customer Care Representative

Service Center Operations - East
20 Blackstone Valley Pl, Lincoln, RI 02865

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

• A starting annual salary of $43,105.
• The 37.5‑hour work schedule will be non‑traditional hours. Weekdays 1:30 pm‑9:00 pm with two consecutive weekdays off and every Saturday and Sunday hours to be determined. Training hours may vary. A shift differential of 15% may apply.
• A hybrid schedule of three days in office and two days work from home may be available once trained to work independently.

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid Vacation – at least 13 vacation days in the first 12 months, amounts could be greater depending on role. Vacation time accrues monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting, annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships and lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks, including a review of criminal, educational, employment, and social media histories. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. Employees may have access to employees’ and customers’ personal and financial information, and a criminal history that poses a direct or indirect threat to our employees or customers may result in withdrawal of the conditional offer.

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older.

Employees are subject to the provisions of the Workers’ Compensation Act.