Priority Banker (*Remote in posted locations | Kingwood, TX

Priority Banker (Remote)

Remote opportunities available for Kingwood, TX and Hattiesburg, MS.

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.

• Achieve Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
• Achieve required levels of inbound/outbound phone calls from the top 10% of Regions customer base.
• Educate and advise customers on products and services, including all loan and deposit types.
• Takes ownership of customer issues and works proactively with the customer for resolution.
• Refer customers to an internal team of experts when complex financial goals and needs are recognized.
• Complete work with a limited degree of supervision.

• High School Diploma or GED.
• Two (2) years of experience in customer service, sales, or banking.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.
• Registration with Nationwide Mortgage Licensing System and Registry (NMLS) required. For more information, see (Use the "Apply for this Job" box below)..

• Download speed of at least 50 megabits per second (Mbps). ISP must be able to furnish this information.
• Upload speed of at least 5 megabits per second (Mbps). ISP must be able to furnish this information.
• Must test on  to confirm download speed or provide documentation from provider.
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi‑Fi and Wi‑Fi extenders are not allowed.

• College Degree.
• One (1) year of experience lending.
• One (1) year of experience in relationship‑based client consultation.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to handle multiple priorities simultaneously.
• Ability to problem solve.
• Ability to provide personalized customer service.
• Ability to work in a fast paced and energetic environment.
• Basic computer skills with the ability to navigate various systems.
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services.
• Strong communication and customer focus.

Full time.

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Target information:
Minimum: $46,176.00 USD, Median: $52,136.70 USD. Eligible for incentive pay.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

For more information on benefits, see

Kingwood, Texas.

Equal Opportunity Employer/including Disabled/Veterans.