Associate Client Support Consultant

Job Summary

Associate Client Support Consultant – a hybrid role with 3 days in the office and 2 days working from home. The position supports ADP’s clients with 1–49 employees, providing issue resolution, user training, and assistance with payroll and system questions.

• Serve as the front-line contact for client issue resolution and support.
• Answer phone and email inquiries and provide clear, actionable guidance.
• Learn and maintain knowledge of payroll, state and federal compliance, and ADP technology tools.
• Organize daily schedule to manage a high volume of inbound calls and adjust workload during peak periods.
• Collaborate with other business units to troubleshoot and deliver a seamless client experience.

• At least one year of experience in a customer‑service environment or as an HR/HRIS practitioner with system experience.
• Ability to work overtime during peak seasons.
• A college degree is preferred but not required; relevant experience such as military service is also acceptable.

• Equity, inclusion, and belonging culture with Business Resource Groups.
• Ongoing training, development and mentorship opportunities.
• Health‑first benefits beginning on Day 1.
• Support for mental health and well‑being.
• Volunteer time and company paid time off for community service.
• Hybrid work environment.
• Compensation of $17.50 per hour.

Hybrid schedule: 3 days in the office and 2 days remote (variable during training). A metrics‑driven call‑center environment with high volume, requiring strong communication skills in both phone and written correspondence.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.