Social Media Content Moderator - Onsite

Social Media Content Moderator

Location: El Paso, Texas.

Category: Customer Service/Support.

You are responsible for moderating user-generated content on our client's platform by reviewing graphic images, videos, and/or written content to ensure it meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality.
• Participate in frequent refresher training to always implement correct policies.
• Comply with the performance indicators or parameters defined by the specific client's operation.
• Review, classify and/or eliminate highly sensitive content uploaded by users according to the parameters defined by the client.
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality.
• Comply with corporate confidentiality policies and protect customer information to guarantee security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all orders, instructions, procedures related and complementary to the role.
• Able to moderate traumatic, sensitive and potentially offensive content.
• Provide trends and insights to develop improvements to overall processes and provide recommendations for process, policy and product improvements.
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards.

• Ability to work on site at El Paso, Texas (Not an at-home position).
• Experience navigating internet websites including social media and commercial websites.
• Comfort reviewing internet content that may be deemed inappropriate and/or contain explicit material.
• Attention to detail.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Predictable and reliable attendance.

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure with resilience while remaining focused.
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

TP offers comprehensive health benefits that may include medical, vision, and dental coverage. We invest in and prioritize mental health and well‑being by providing resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible. We provide tools to help you and your family prepare for the future with competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

We also welcome applications from active‑duty service members, veterans, and military families. Please mention your service to the recruiter!