Specifying Customer Service Representative; Remote

Job Title

Specifying Customer Service Representative (Remote)

The Specifying Customer Service Representative will work from home, engaging with customers through inbound and outbound calls and online channels. The position focuses on delivering exceptional customer service and technical support by resolving routine inquiries and issues related to client products and services, particularly automotive parts and related systems.

• Utilize client systems to investigate customer parts inquiries
• Maintain working knowledge of car mechanics and automotive parts requirements
• Provide verification and recommendations on correct auto parts requirements
• Adapt responses to meet the needs of each customer to achieve satisfaction
• Maintain database case notes on all customer interactions
• Read and research relevant materials and resources to stay current with programs and updates
• Deliver expert customer experiences with a positive, friendly approach

• High School diploma or GED equivalent required
• Fluent in English, both verbal and written
• 1–2 years of automotive parts counter experience preferred
• Additional automotive parts training or certifications a plus
• Proficient PC and keyboarding skills, including Microsoft Word and Excel
• Strong integrity, compassion, and commitment to delivering value in each customer interaction

• Base salary: $16 per hour (not below applicable minimum wage)
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company contributions
• Paid time off and holidays, plus paid training days
• Performance‑based incentives and referral bonuses
• Leadership and mentorship programs, career development resources, and learning opportunities
• Work‑at‑home technology and equipment provided by the company

Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Concentrix welcomes applicants with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation, please contact  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Applicants must be legally authorized to work in the United States and reside in the U.S. or have a valid U.S. residential address.