Billing and Collections Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing and Collections Specialist based in the United States.

This role is an excellent opportunity for a customer-focused professional who enjoys problem-solving, communication, and helping individuals navigate financial obligations. You will play a key role in managing account balances, contacting customers, and negotiating payment solutions while delivering exceptional service and maintaining regulatory compliance. The position combines relationship-building, investigation, negotiation, and account management responsibilities within a supportive and performance-driven environment. Comprehensive training is provided, including industry-specific regulations, collection practices, and technology platforms, making it an ideal opportunity for candidates looking to grow their expertise.

Following the initial training period, the role transitions to a fully remote work arrangement. This position offers strong earning potential, career development opportunities, and a healthy work-life balance.

• Contact customers regarding outstanding balances and guide them through available payment options and resolution strategies.
• Investigate account information, locate responsible parties, and gather relevant details to facilitate successful debt resolution.
• Negotiate payment arrangements that balance customer needs with business objectives while maintaining professionalism and compliance.
• Deliver high-quality customer service during challenging conversations, demonstrating empathy, conflict resolution skills, and effective communication.
• Maintain accurate documentation of customer interactions, payment agreements, and account activities within company systems.
• Meet individual and team performance objectives related to collections, account resolution, and customer engagement.
• Adhere to all applicable state and federal regulations governing collections activities and customer communications.
• Participate in ongoing training, coaching, and professional development initiatives to continuously improve performance and industry knowledge.

• High school diploma or GED required.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated resilience, persistence, and professionalism when managing challenging situations and difficult conversations.
• Effective negotiation and problem-solving abilities with a focus on achieving mutually beneficial outcomes.
• Ability to manage multiple priorities while maintaining attention to detail and compliance standards.
• Strong conflict resolution skills and the ability to remain composed in high-pressure environments.
• Self-motivated and goal-oriented mindset with the ability to work independently in a remote setting.
• Reliable internet connection with a minimum download speed of 15 Mbps and upload speed of 3 Mbps for remote work.
• Ability to complete required in-person training and maintain residency within the designated commuting radius throughout employment.

• Base pay of $20 per hour plus uncapped commission opportunities.
• Average first-year earnings of $60,000–$75,000
  , with potential second-year earnings of $70,000–$100,000 based on performance.
• $500 new hire bonus upon successful completion of the required training period.
• Fully remote work arrangement after completion of in-person training.
• Comprehensive health and wellness benefits starting on the first day of employment.
• Competitive 401(k) retirement plan with company matching contributions.
• Generous paid time off and company holiday schedule.
• No late-night, weekend, or irregular working hours, supporting strong work-life balance.
• Extensive paid training, professional development, and career advancement opportunities.
• Access to industry-recognized education and certification support.