Call Center Customer Service Representative; 1st Shift

Position: Call Center Customer Service Representative (1st Shift)
Launch Your Career in Travel with Travel Incorporated
Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care.
This is more than just a job - it's your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates.

Why This Role Is Worth Your Time

Build a Career, Not Just a Job You'll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you'll work remotely, applying what you've learned with the full support of a team that wants you to succeed.

Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences - all while building relationships based on trust and service excellence.

Grow With UsFrom your first day at TI, you'll be on a path to progress. As your skills develop, so will your responsibilities - from basic bookings to more complex, consultative travel planning.

What You'll Do

Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence

Listen actively to understand client goals and create travel solutions tailored to their needs

Guide clients through itinerary options, modifications, and travel best practices

Deliver exceptional service that drives client satisfaction and supports performance goals

Collaborate with internal teams to ensure smooth, accurate travel arrangements

Proactively identify and act on opportunities to improve the client experience

What You Bring

A strong customer service mindset - you're motivated by helping others

Excellent communication skills and the ability to build trust quickly

Tech-savvy and comfortable using email, chat, and other digital tools

Detail-oriented, organized, and thrives in a structured environment

Previous client service or call center experience is a plus, but not required

High school diploma or equivalent

Position Details

Remote (not mobile):
You'll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)

Training

Schedule:

Mon-Fri, 8:00 AM-5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates)

Post-Training

Schedule:

First shift with start times between 7:00 AM and 10:30 AM ET

Annual travel to our Duluth office 2-3 times per year for team engagement and development

What We Offer

A respected, mission-driven company committed to innovation and service excellence

Career growth pathways and continuous training

A collaborative culture where your voice is heard and your work matters

Equipment provided and travel covered for required in-person training

Ready to Start Your Journey?
Bring your passion for helping others and your love for travel - we'll provide the tools, training, and support you need to succeed. At Travel Incorporated, you'll do more than book trips - you'll help people create unforgettable experiences. Learn more about being a Travel Consultant.
Learn more about us and apply today at