Call Center Representative

Summary

The Ryder Assist Now team provides an efficient way to retrieve answers to customers’ questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction and build customer loyalty through an effortless service experience.

Pay is $18.00/hr monday to Friday, 8‑hour shift between 8:00am and 8:00pm. Interviews will be in Alpharetta, GA. Three weeks of hybrid training will be onsite in Alpharetta, then remote work.

Start date:

July 27, 2026.

• Customer Service
  :
  Assist customers experiencing vehicle breakdowns, execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow‑up, and provide vehicle status updates. Improve the quality and consistency of customer communications and ensure customer expectations are met. Drive improvement of Customer Satisfaction Index (CSI) scores.
• Workflow Management
  :
  Enhance service productivity by identifying available resources through effective shift scheduling, including scheduled breaks and lunch times. Coordinate with on‑call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers.
• Administrative
  :
  Effectively handle all incoming calls and follow‑up calls. Process customer service requests on a variety of topics. Assist with questions related to billing, warranty, compliance paperwork, and other areas. All calls are monitored for Quality Assurance purposes;
  Call Center Customer Service Representatives will participate in QA reviews.
• Additional Responsibilities:
  Perform other duties as assigned. Contribute to making the call center a great place to work. Display a courteous and positive attitude daily. The call center is a 24/7 operation, and the position requires the ability to work 2nd/3rd shift, weekend and holidays.

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown.
• Strong verbal and written communication skills.
• Capable of multitasking, highly organized, with excellent time‑management skills.
• Flexibility to operate and be self‑driven to excel in a fast‑paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.).
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow‑up practices.
• Apply effective phone skills.
• Embrace change and growth as the call center is growing at a rapid pace.

• High School diploma or GED required.
• Three (3) years or more in customer service with issue resolution required.
• Travel:
  None.
• DOT Regulated:
  No.

For all full‑time positions only:
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. You also receive paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Some positions require additional screening that may include employment and education verification, motor vehicle records check and a road test, and/or badging or background requirements of the customer to which you are assigned.

Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.