Bilingual Government Collections Specialist CF

Bilingual Government Collection Specialist

CBE Companies, a global provider of contact center services, offers an immediate opportunity for a Bilingual Government Collection Specialist beginning Monday, July 6th, 2026.

• Excellent starting wage + performance-based, uncapped commission plan!
• Excellent benefits, including tuition reimbursement and referral bonuses!
• Ongoing training & support!
• Career culture with many opportunities for advancement!
• Employee engagement opportunities including community outreach!

Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation while meeting both CBE and client standards and following all state and federal debt collection laws. The role demands a team‑oriented, competitive environment with emphasis on effective listening, a solution‑driven mindset, complete and accurate documentation of the phone call, and excellent customer service.

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective Communicator

In this role you will experience a fast‑paced environment with unlimited income potential. Your day will typically consist of the following:

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
  • Government Collection Specialists handle between 100‑150 calls per day and work in a call center or remote work environment
• Be a problem‑solver and work with consumers to reach a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Implement changes required by the client positively and efficiently
• Review statistics sent by management to ensure job requirements are being met
• Collaborate with CBE’s management team on personal growth and areas of improvement
• Work positively and collaboratively with co‑workers

For employees who go above and beyond and other expectations:

• Commission potential starts the first month and is in addition to hourly pay
• Must hit productivity, schedule adherence, and quality expectations

Location: Cedar Falls, Iowa

Relocation Expense Covered: No

Employee Type: Full Time

Industry: Call Center

Required Degree: High school or GED

Manage Others: No

Requirements: U.S. Citizenship or 3‑year legal residence

Wage: $20.00 - $28.00 Hourly

Commission: Commission potential

Hours: M‑F four shifts a week 8a‑4:30p;
One shift from 10:30a‑7p

Remote Option: N/A

Training: 3 Weeks Paid

If you have questions about this position, please call HR at 319‑833‑1099.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.