Senior Operations Assistant to Account Manager

Exciting opportunity to be part of an International Tour Operator specializing in Catholic Pilgrimages. 206 Tours, a leading Tour Operator with over 39 years of experience, is seeking an Operations Assistant to join our team. This is an in‑office position. The ideal candidate must possess strong computer skills, excellent organizational abilities, and a passion for providing exceptional customer service.

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through phone calls, online chat, emails, and social media while ensuring excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance the overall efficiency of day‑to‑day operations.

• Minimum of 5 years professional experience.
• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error‑free data entry and customer communication.
• Previous experience in the travel or hospitality industries or related fields is a plus but not mandatory.
• Experience with GDS systems is preferred but not mandatory.
• Applicants must live within a reasonable commuting distance of our office location; remote positions are not available.
• Demonstrated flexibility to ensure team goals are met, including occasional work outside standard hours.
• Initiative and ownership are core to success and directly impact performance evaluation.

• Competitive compensation package.
• Growth opportunities in a company that has been successfully operating for 39 years.
• A supportive and appreciative work environment where your contributions are recognized.
• Health insurance, dental insurance, and SIMPLE IRA match opportunities.
• Potential for occasional travel opportunities.