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Remote Call Center Analytics & AI Specialist
Remote / Online - Candidates ideally in
Grove City, Franklin County, Ohio, 43123, USA
Listed on 2026-06-23
Grove City, Franklin County, Ohio, 43123, USA
Listing for:
Rocky Brands
Remote/Work from Home
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Rocky Brands is seeking a Call Center Analyst to enhance our customer service operations. In this role, you will manage KPIs, administer the Call Center platform, and provide insights to improve customer and agent experiences.
The successful candidate will have a bachelor's degree or equivalent experience, along with strong analytical skills and proficiency in workforce management tools. This is a remote position, requiring reliable internet access and a distraction-free workspace.
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