Customer Solutions Specialist Onsite

Requisition

ONSITE ROLE. Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist at our Mount Pleasant, WI location. This mid‑level Order to Cash Customer Solutions position requires cross‑functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.

• Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
• Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
• Identify areas of improvement within processes and collaborate for a solution
• Ensure a high level of professionalism and customer service at all times
• Assist with escalated calls or emails with Representatives and share teachable moments
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Broad product and technical knowledge of product offerings
• Resolve basic escalated trade partner requests and challenges
• Responsible for keeping all stakeholders informed until resolution
• Perform other duties/responsibilities as assigned by the department manager

• High school diploma or GED
• 3+ years of customer service experience

• Communication skills, both verbal and written; ability to connect with others and display empathy with authority
• Attention to detail, ability to multi‑task and maintain a face‑paced environment
• Microsoft Excel skills
• Proficient in Excel (macros and pivot tables)

• Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more!
• Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy – Early Childhood Center (depending upon availability, additional costs required).

• Always On Flexibility – You will have the autonomy to manage personal, family, and outside‑of‑work commitments as needed.
• Two-Week Work from Anywhere – Minimum of one‑week increments for a total of two weeks per year.
• Sabbatical – Four weeks paid leave after every five years of service.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.