Remote Call Center Agent

About The Opportunity

Jerry is one of the fastest‑growing fintech startups in the U.S., helping car owners save time and money on insurance, refinancing, safety, and repairs. Since launching our mobile app in 2019, we have amassed over 4 million customers and are the #1 rated All Car app in the App Store.

We are looking for a Call Center Agent to join our growing team. In this role you will help existing customers make changes to their current insurance policies through one of Jerry's 55+ carrier partners. From processing service changes to answering questions about policy details, you will support our customers with enthusiasm and care.

• Respond to inbound calls from existing customers.
• Process service requests such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents.
• Help customers with questions regarding existing insurance policies, coverages, or benefits, and facilitate changes to policies.
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

• Can multitask and manage multiple competing priorities.
• Is passionate about helping others.
• Has 2+ years of experience working in a call center environment.

• Hourly wage: $19.00 – $21.00.
• Pay for your P&C license (expected within 60 days after starting).
• Medical, dental, and vision insurance; 401K match.
• Ability to work remotely (we provide work equipment).
• Ongoing training and mentorship from our leadership team.
• An outstanding portfolio of insurance carriers and products—over 55 carriers to offer the best options for our customers.
• The successful candidate’s starting pay will fall within the pay range listed, determined by job‑related factors including skills, experience, qualifications, work location, and market conditions. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
• We offer a comprehensive benefits package to regular employees, including health, dental, vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.

This role includes flexible scheduling options, with the choice between a 5‑day, 8‑hour schedule or a 4‑day, 10‑hour workweek.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting.