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Remote Senior CSR - Mentoring Frontline Support Expert
Remote / Online - Candidates ideally in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-06-23
Madison, Dane County, Wisconsin, 53774, USA
Listing for:
CAI
Remote/Work from Home
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
CAI is seeking a Senior Customer Service Representative to provide high-quality support via phone, chat, and email. This remote role involves mentoring junior staff and resolving complex inquiries for clients in the public-sector education.
The ideal candidate has 3+ years of experience in customer service and a strong ability to handle multichannel communications with empathy and professionalism. A competitive salary and comprehensive benefits are offered.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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