Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely while supporting clients in multiple states
• Commitment to diversity and inclusion in the workplace
• Engage in ongoing training and professional development
• Supportive and collaborative team environment
• Chance to make a positive impact on customer relationships and agency growth

• Answer 50+ inbound calls per day, ensuring world-class customer service
• Maintain 100% accuracy in policy servicing, billing, and claims support
• Proactively identify retention risks and escalate to the sales team as necessary
• Resolve customer inquiries and issues within 60 minutes to uphold service standards
• Collaborate with teammates and leadership to drive growth and process improvements

• Minimum of ONE YEAR of relevant industry experience (preferably in insurance)
• Must be available to work Monday through Friday from 8:30 AM to 5:00 PM ET
• Fully licensed in Property & Casualty AND Life & Health is preferred; unlicensed candidates will be guided through the licensing process
• Strong customer-centric mindset and emotional intelligence
• Excellent communication and problem-solving skills

• Experience working with State Farm or similar insurance companies
• Demonstrated resilience and adaptability in high-pressure situations
• Proven track record of meeting or exceeding retention targets
• Ability to contribute positively to team dynamics and culture
• Willingness to seek ongoing learning opportunities to enhance skills

#Insurance Services #Customer Service #Remote Work #Diversity And Inclusion  #Career Growth

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