Remote Customer Success Leader - Global E-commerce
Remote / Online - Candidates ideally in
Cambridge, Middlesex County, Massachusetts, 02138, USA
Listed on 2026-06-24
Cambridge, Middlesex County, Massachusetts, 02138, USA
Listing for:
Pro Coffee Gear
Remote/Work from Home
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Pro Coffee Gear seeks an experienced Customer Success leader to enhance our global customer experience. This role involves owning the end-to-end customer journey, managing a high-performing team, and establishing key performance indicators for operational excellence.
Ideal candidates have over 5 years in client-facing roles, with strong backgrounds in e-commerce operations, particularly using tools like Shopify and Quick Books. This remote position offers flexible work within a passionate, coffee-driven culture.
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