Customer Service Representative | Remote; Milwaukee, WI

Job Summary

Master Lock, part of Fortune Brands Innovations, Inc., is seeking a Customer Service Representative to serve as the “Voice of Master Lock” for consumers. This full‑time, remote role offers $17.79/hour ($37,000/year) plus benefits from day one, including health insurance, 401(k) matching, profit sharing, adoption assistance, and paid training. The successful candidate will provide world‑class customer support, resolve product and warranty inquiries, and ensure positive consumer experiences.

Training begins May 4, 2026 (8:00 am–4:30 pm CST, M–F), followed by regular hours of Monday–Friday, 8:30 am–5:00 pm CST
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• Job Title: Customer Service Representative
• Employer: Master Lock (Fortune Brands Innovations, Inc.)
• Location: Remote (Milwaukee, WI-based)
• Pay: $17.79/hour ($37,000/year)
• Job Type: Full‑Time
• Schedule: Monday–Friday, 8:30 am–5:00 pm CST (training: 8:00 am–4:30 pm CST)

• Deliver consumer experiences that generate positive word‑of‑mouth for Master Lock
• Manage inbound calls to resolve product and technical support issues
• Identify problems, determine causes, and explain resolutions clearly
• Provide technical support and instructions for repairs or installations
• Negotiate solutions in sensitive consumer situations
• Achieve daily metrics in call quality, management, and productivity
• Record consumer demographics, product information, and troubleshooting efforts
• Perform special assignments as needed

Essential:

• High school diploma or equivalent (college degree preferred)
• 2+ years’ experience in a contact center or fast‑paced customer service environment
• Excellent professional communication skills (verbal and written)
• Proficiency in Microsoft Office (Outlook, Word; Teams a plus)
• Ability to thrive in a focused, high‑observation work environment
• Positive, flexible, team‑oriented approach
• Access to a static IP address and required internet speed
• Safe, secure workspace; must pass background and drug tests

• Competitive salary ($37,000/year)
• Benefits from day one: medical, dental, vision insurance
• Paid training and paid time off
• 401(k) with company contribution and profit sharing
• Adoption assistance
• Annual bonus opportunities
• Product discounts
• Employee Resource Groups fostering inclusion and belonging

Master Lock is a trusted brand within Fortune Brands Innovations, Inc., an industry leader in creating smarter, safer, and more beautiful homes. With a focus on innovation, sustainability, and inclusivity, Fortune Brands empowers employees to think big, learn fast, and make bold decisions. The company offers a diverse and supportive culture where differences are celebrated as strengths.

How to Apply:

• Submit your application via Fortune Brands’ careers portal.
• Highlight your customer service and technical support experience.
• Shortlisted candidates will be contacted for interview.
• Next training cohort begins May 4, 2026
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• TO APPLY