Remote Bilingual Customer Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency, where every employee – regardless of position, role, or identity – is treated with respect and given an equal chance to thrive.

• Medical, Dental, and Vision Insurance
• Company‑paid health care concierge service to help navigate our health plan
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid volunteer time
• Employee Recognition Program – convert recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on‑demand training courses to advance further in your career

This position is remote and can be located anywhere where posted. We are looking for a talented individual to join our team as a Bilingual Energy Efficiency Customer Support Specialist. This isn’t a typical call center job – we are an inbound contact center helping utility customers save money, make their homes more energy efficient, and improve our climate through change.

• Support multiple programs using multiple platforms, providing a range of services including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and status updates.
• Handle inbound or outbound voice calls and/or chat/email interactions with customers.
• Expertly navigate a script, using verbatim, talking points, or simple usage guides as required.
• Ensure each call meets the specific needs of the individual utility customer.
• Monitor personal performance data and progress accessible in real time.
• Support and troubleshoot technical inquiries and customer questions.
• Maintain a committed schedule with set lunches and breaks and perform within performance metrics.

• High School Diploma or GED (required).
• Bilingual in English and Spanish (required).
• Ability to type 35+ WPM.
• No attendance or punctuality concerns.
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously.
• Minimum of 6 months of previous experience within a customer‑facing environment required;
  Call Center experience in an inbound/outbound sales environment preferred.
• Sales‑oriented with a focus on customer service satisfaction and a “How can I help you?” attitude.

• Workstation: dedicated home office space free of personal disruptions.
• Internet: minimum 10 Mbps upload / 20 Mbps download, 99% latency. Ability to hardwire internet and plug directly into router.
• Two power connections available.
• Must be on the phone throughout the entirety of the shift – no flexibility to answer the door or be on‑call for others during scheduled work hours.

$18.75 per hour plus $65 per month internet stipend.

• DOT Requirements:
  If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
• Salary determination is based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, and certain certifications.
• Employer does not provide sponsorship or support for immigration status or work authorization.

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.