Work from Home: Customer Service Representative; Healthcare

Job Overview

Sagility is a global leader in business process management, combining cutting-edge technology with decades of healthcare expertise to enhance the member and patient experience. We are hiring Remote Customer Service Representatives for our call‑center team, offering the opportunity to provide compassionate, professional support while working from home.

• Competitive pay: $11.00 to $14.00 per hour (bilingual representatives: $15.00 per hour)
• Performance‑based incentives
• Paid training in a virtual training environment
• Comprehensive health coverage available after 90 days of employment
• Employee wellness and engagement programs
• Career advancement opportunities (90% of leaders began as Customer Service Representatives)

• Handle incoming calls promptly and professionally
• Research and provide effective resolutions to customer inquiries
• Accurately document call details
• Communicate empathetically and diplomatically with clear, professional articulation
• Meet team goals for quality and customer satisfaction on a daily basis

• Commitment to excellence and a positive attitude
• Strong communication and interpersonal skills
• Comfort in a fast‑paced, team‑oriented environment
• Proficiency in navigating computer applications
• Desire to exceed customer expectations and grow professionally
• Previous healthcare experience is a plus

• Must be 18 years or older
• High School Diploma or equivalent
• Minimum of 1 year in a customer service role (single job preferred)
• Reliable attendance with no absences in the first 90 days
• Typing speed of at least 25 words per minute
• Hardwired internet connection with minimum 10
  
  Mbps upload and 25
  
  Mbps download speeds
• Secure, private work area at home
• Flexible availability, including weekends

• Daily pay
• Medical, Dental, and Vision coverage
• Life insurance
• Short‑term and long‑term disability options
• Flexible Spending Account (FSA)
• Employee Assistance Program
• 401(k) with employer contribution
• Paid Time Off (PTO)
• Tuition Reimbursement

Sagility is an Equal Opportunity Employer/Vet/Disability.

Work@Home Texas (CST), United States of America