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Customer Services Training Lead | Remote & AI-Driven Learning
Remote / Online - Candidates ideally in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-06-24
Clearwater, Pinellas County, Florida, 34623, USA
Listing for:
RPMGlobal
Full Time, Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
RPMGlobal is seeking a Customer Services Training Specialist located in Clearwater, FL. The role involves developing training programs, coaching employees, and ensuring compliance with policies for the Business & Customer Services Division.
A strong understanding of call center metrics like AHT, FCR, and CSAT is essential. Candidates should have a degree in Business or related fields with at least three years of relevant experience.
This position allows up to 2 remote days per week after onboarding.
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