Luxury Travel Representative - from

About Zephyra CO

Zephyra CO is a customer‑focused company dedicated to delivering seamless, high‑quality service experiences. We believe every interaction matters, and we aim to build long‑term trust through clear communication, fast support, and meaningful solutions.

We are seeking a Customer Experience Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels. This role is ideal for someone who is empathetic, detail‑oriented, and passionate about helping people.

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Resolve customer issues, complaints, and requests with accuracy and empathy
• Maintain detailed records of customer interactions using CRM tools
• Escalate complex issues to senior support or management when needed
• Provide product or service information clearly and confidently
• Collect customer feedback to improve overall experience and service quality
• Work closely with internal teams to ensure smooth problem resolution

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 6 months of experience in customer service, support, or client‑facing role
• Strong written and verbal communication skills
• Ability to multitask in a fast‑paced environment
• Basic computer skills and familiarity with CRM systems
• Strong problem‑solving and active listening skills

• Experience in customer experience or customer success roles
• Bilingual abilities (a plus, not required)
• Experience working remotely or in digital support environments

• Competitive salary (based on experience)
• Flexible work arrangements (remote)
• Training provided
• Opportunities for career growth within customer experience or operations
• Supportive team culture focused on development and learning