Fraud Prevention Agent ( Autotrader​/KBB

Job Overview

Company:
Cox Automotive – USA
Job Family:
Group Customer Care Group
Job Profile:
Sr Customer Care Specialist
Management Level: Individual Contributor
Work Option:
Flexible – can work remotely anywhere in the specified country
Travel:
None

Work Shift:

Variable – any day Monday to Saturday with rotational Saturdays, 8am‑8pm Eastern Standard Time (based on business needs)
Compensation:
Hourly base pay $22.02 – $33.08/hour, subject to variation by location and candidate qualifications; may include additional compensation such as commission and incentive programs.

• Conduct digital investigations and research into flagged listings, accounts, and transactions.
• Analyze private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.
• Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).
• Handle and resolve escalated customer calls and inquiries.
• Serve as a front‑line resource and escalation point for suspicious activity and customer concerns.
• Review documentation provided by customers/dealers to determine validity.
• Accurately document investigations, decisions, and outcomes in case management systems.
• Participate in special projects and departmental initiatives as needed.
• Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.
• Perform additional duties and projects as required by the business.

• Minimum high school diploma or GED with 5 years’ experience in a related field (fraud prevention, investigations, customer service, risk, etc.)
• Alternatively, any higher degree or certification in a related discipline with 3 years’ experience.
• Alternatively, 7 years’ experience in a related field.
• Strong attention to detail, analytical skills, superior troubleshooting, and problem‑solving capabilities.
• Ability to manage multiple diverse tasks simultaneously.
• Sound judgment and ability to handle customer issues.
• Proven verbal and written communication skills.
• Proficiency in typing, MS Office Suite, Salesforce, and ability to navigate multiple systems.

To be employed in this role, a pre‑employment drug test is required. Cox Automotive does not administer a marijuana test for this position. The company maintains a drug‑free workplace; possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited.

Employees are eligible for:

• Minimum sixteen hours of paid time off each month.
• Seven paid holidays annually.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Additional paid days off, flexible vacation/wellness days, and/or PTO.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Employees work on iconic consumer brands like Autotrader and Kelley Blue Book, and on industry‑leading dealer‑facing companies such as vAuto and Manheim, all within a people‑centered atmosphere.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Final date to receive applications: 06/24/2026