Bilingual Spanish Inbound Customer Service Agent - Consumer Relations; Remote

Job Overview

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations (Remote)

Location:

Remote (eligible in the states of Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, South Carolina)

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligible on day 1
• 401(k) program with company match
• Short- and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

• Base rate: $17.85 per hour + incentives based on quality scores (paid weekly)
• Training: 10‑week full‑time shift Monday‑Friday 8:30AM‑5:00PM (CST)
• Post‑training: 8‑hour shift between 7:00AM‑6:00PM (CST), Monday through Friday

• Resolve escalated customer service issues in English and Spanish, capturing all complaint facts and following outlined steps to resolve issues
• Perform data management and respond to all letters of inquiry
• Follow up with customers via phone, email, or text to resolve appliance‑related concerns, closing cases with successful actions
• Find creative solutions that are in best interest of customers and GE Appliances when negotiating and implementing concessions
• Interact and coordinate with internal stakeholders (zone managers, dispatchers, technicians, etc.) to resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Manager
• Complete consumer reviews for satisfaction before case closure
• Maintain compliance, integrity, and adherence to company values, processes, and policies while meeting work schedule demands

• Proficiency in written and verbal English and Spanish
• High school diploma or GED
• Minimum 1 year call‑center experience
• Minimum 2 years escalated customer service experience
• Excellent written and verbal communication skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to multi‑task effectively
• Ability to handle high‑volume calls while managing online applications
• Previous work‑from‑home experience (preferred)
• Strong customer service passion and problem‑solving skills
• Flexible to take direction from management while working independently to achieve goals
• Active listening, conflict resolution, negotiation, and time‑management skills
• Adaptability to change and critical thinking skills
• Team player willing to work toward common goals
• Calm, empathetic, and able to handle challenging customer concerns

• Local internet provider with a wired Ethernet connection (no satellite, prepaid, or DSL)
• Internet Speed:
  Ping 50
  
  Mbps or lower, Download 50
  
  Mbps or higher, Upload 15
  
  Mbps or higher

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected class. GE Appliances participates in E‑Verify and will provide the federal government with FormI‑9 information to confirm authorization to work in the U.S. If you have a disability and need accommodations, please email as